Really Good Holidays Ltd - Privacy Policy 
Scope

This document provides you with information about how the Really Good Holidays Ltd are handling, or are intending to handle, your personal information: If you are aged 16 or under, please obtain your parent/guardian’s permission before you provide any personal information to us.

About us

Really Good Holidays Ltd is committed to protecting and respecting your privacy and complying with the principles of applicable data protection laws. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The data controller of the personal data referred to in this policy is the Really Good Holidays Ltd Limited, 15 Norbiton Ave, Kingston upon Thames, KT1 3QR.

Collection of personal data

• Really Good Holidays Ltd may collect and/or create or otherwise obtain and process the following data about you:

Information about you, that you provide by filling in forms while registering for activities, travel insurance, holidays, communications and competitions on our websites. 

Really Good Holidays Ltd websites –

• Seamaster.co.uk
• skiingholidays.com
• croatiaholidays .com
• safariholidays.com

This includes:

• Information provided at the time of making an enquiry with us, booking your holiday with us, subscribing to communications on our websites, entering competitions run by Really Good Holidays Ltd, signing up to any promotional materials and giving your information at boat shows.

• Details of when you digitally interact with Really Good Holidays Ltd via our websites and other digital channels and the resources that you access which may include the use of cookies (subject to our Cookie policy).

• Information about emails and other communications we have sent to you and your interaction with them.

• Information from third parties where you consent to those other organisations sharing information they hold on you with us, and where those other organisations lawfully share your information with us.

How we use your information and the basis of processing

Really Good Holidays Ltd will use your personal information to: 

1. For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

2. We may collect and process your information for the purposes set out below and disclose the same to the other brands in our company for business purposes and also to companies and our service providers who act as "data processors" on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.

3. Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.

Marketing Material

1. Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners, such as Google, to achieve this.

2. We will assume you agree to e-communications when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media. You are always given the option to opt-out at any time.

The legal basis on which we collect and process the personal data described above depends on the personal information concerned and the specific context in which we collect it. However, we will only use your personal information where we:

• Have your consent to do so;

• Need the personal data to perform a contract with you;

• Need to process your personal information for our legitimate interests and only where our legitimate interests are not overridden by your data protection interests or fundamental rights and freedoms;

• Have a legal obligation to collect personal information from you; or

• Need the personal information protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time, and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

Information security

Really Good Holidays Ltd will take all steps reasonably necessary including policies, procedures and security features to ensure that your data is treated securely and protected from unauthorised and unlawful access and/or use, and in accordance with this notice. Unfortunately, the transmission of information via the internet is not completely secure and, although we will do our best to protect your personal data transmitted to us via the internet, we cannot guarantee the security of your data transmitted to our websites from your device. Any transmission is at your own risk. 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the websites, you are responsible for keeping this password confidential. We ask you not to share such a password with anyone.

Where any payments are being collected on our behalf, we require our payment providers to be compliant with the Payment Card Industry’s Data Security standards (PCI-DSS).

Recipients of personal data

We will share information about you with some of our suppliers who process data on our behalf to help us to provide services to you. We undertake this data sharing on the basis of our legitimate interests.

Categories of organisation and purpose

• Database hosting companies - to host Really Good Holidays Ltd digital platforms (e.g. Really Good Holidays Ltd website) and associated customer databases to enable customers to log in and interact with the websites. i.e. salesforce.com

• Email broadcasting companies - to send emails to our customers i.e. mailchimp)

• Mailing houses - to send products and benefits to our customers that are not directly produced by Really Good Holidays Lt

• Really Good Holidays Ltd suppliers – those suppliers that supply our yachts. Flights, transfers and accommodation services. 

International transfer of personal data

We do not envisage transferring any information about or relating to individuals to anyone who is located outside of the European Economic Area except for bookings related to such.

However, on some occasions, the information we collect may be transferred to organisations who may store and use such data at premises in other countries. Where we allow an organisation to process your personal information outside of the European Economic Area, we will ensure that we create and maintain appropriate safeguards with those organisations so that your personal information is subject to the same standards and protections as when we are processing your personal information inside the European Economic Area.

Data retention period

We will hold information about you in our data systems only for as long as we need it for the purpose for which we collected it, which is as follows:

• As long as you continue to subscribe to our emails, visit our websites or use our services (including engaging with emails, booking holidays or downloading content) we will retain and process information about you. In such cases, you will be considered to be an ‘active’ customer.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using cookie files stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

In addition to the above we use third party cookies and pixels to advertise Really Good Holidays Ltd and our products across the internet (for example via Google AdWords Remarketing and other services). Remarketing will display relevant adverts tailored to you based on what parts of the Really Good Holidays Ltd websites you have viewed by placing a cookie on your machine. This does not in any way identify you or give access to your computer. Remarketing allows us to tailor our marketing to better suit your needs and only display adverts that are relevant to you.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the sites unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the sites. 

In addition to cookies, Really Good Holidays Ltd records the activity of users signed in to our websites in order to help us improve your customer experience and provide you with support.

The data subject’s rights

Data protection laws grant you, as a Data Subject, certain ‘information rights’, which are summarised below: 

• Right of access - You have the right to obtain a copy of information we hold about you.

• Right of rectification or erasure - If you feel that any data that we hold about you is inaccurate, you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Please note that we may be entitled to retain your personal data despite your request, for example if we are under a separate legal obligation to retain it. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will take all reasonable steps to inform those with whom we have shared their data about your request for erasure.

• Right to restriction of processing - You have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we do not need to hold your data any longer but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.

• Right to Portability - You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means. This is called a data portability request.

• Right to Object - You have a right to object to our processing your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

• Right to Withdraw Consent - You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.

• Right of Complaint - You also have the right to lodge a complaint about any aspect of how we are handling your data with the UK Information Commissioner’s Office, which can be contacted at www.ico.org.uk.

• Right to Opt-out of Marketing Communications - You have the right to opt-out of marketing communications we send to you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.

Changes to our privacy policy

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by date-stamped communication.

How to contact us

If you wish to contact us about your personal data or exercise any of the rights described above please contact: hello@seamaster.co.uk

Really Good Holidays Ltd, 15 Norbiton Ave, Kingston upon Thames, KT1 3QR.

Our use of cookies

What is a cookie?

Cookies are small files that are sent to your browser, for example Internet Explorer, Google Chrome or Firefox. They are stored on your computer's hard disk and only identify your computer, and not you personally.

The default location for these files is:

Windows: c:\Documents and Settings\{your_username}\Cookies

Mac: Users\{your_username}\Library\Cookies

There are two main purposes to cookies. The first is to add functionality like shopping carts, logging in as a particular user, remembering preferences and sharing links via social media. Secondly, cookies are used by website owners to collect usage data and provide personalised suggestions and information.

How do we use cookies?

Cookies help to speed up the booking process so that you do not need to re-type the same information again and again. If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie.

We also collect information relating to customer use and patterns. We use cookies and software tools to capture, measure and analyse site usage and related information.

When you are on our website, we use cookies to provide you with a more personal experience. In other words we use it to do things like remember what you've searched for (rather than typing it again when a new page loads) and to remember saved/recently searched accommodation. If you come back to the site at a later date then you'll be able to see any properties you have been researching recently.

When you are online but not using our website, to help us deliver advertising effectively and avoid repeating adverts, we work with carefully selected third parties who we allow to employ cookies on our site, on our behalf. These cookies allow us to provide advertising on other websites that are more relevant to a user's interests. The information that we collect and share is anonymous and not personally identifiable. It does not contain a user's name, address, telephone number or email address.